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FAQS 1. WHY CHOOSE TO BUY DISKLOK? THE DISKLOK PROVIDES A VERY HIGH LEVEL OF SECURITY FOR YOUR VEHICLE AND ACTS AS A HIGHLY VISIBLE VISUAL DETERRENT TO WOULD BE CAR THIEVES. THE DISKLOK HAS BEEN RECOGNISED AS THE LEADING CAR SECURITY STEERING WHEEL LOCK FOR OVER 10 YEARS. IT HAS WON A HOST OF INDUSTRY AWARDS FOR ITS PERFORMANCE IN CAR SECURITY TESTS AND INDEPENDENT REVIEWS. IT IS ALSO HIGHLY RECOMMENDED BY MANY POLICE FORCES THROUGHOUT THE UK. 2. HOW WILL I KNOW WHAT SIZE TO ORDER? PLEASE CHECK THE FITTING GUIDE LISTED ON OUR WEBSITE. THE SMALL DISKLOK IS THE MOST POPULAR SIZE AND IT WILL FIT 95% OF VEHICLES. SOME VEHICLE MANUFACTURERS DO CHANGE THE SIZE OF THEIR VEHICLE'S STEERING WHEELS, SO IT IS ALWAYS ADVISABLE TO MEASURE THE DIAMETER OF YOUR STEERING WHEEL BEFORE YOU ORDER. IF YOU ARE STILL UNSURE ABOUT THE SIZE YOU REQUIRE, PLEASE CALL OUR HELPLINE 01257 795 100 FOR MORE ASSISTANCE. 3. CAN I TRACK MY ORDER? YES, ANY ORDER YOU MAKE WITH DISKLOK CAN BE TRACKED THROUGH OUR DELIVERY SERVICE PROVIDERS. FOR ALL UK AND EUROPEAN DELIVERY DESTINATIONS WISIT THE DPD WEBSITE, AND FOR ALL AMERICA AND THE REST OF THE WORLD DELIVERY DESTINATIONS VISIT FedEx WORLDWIDE WEBSITE AND SELECT TRACK. 4. HOW DO I ORDER REPLACEMENT KEYS & WHAT IS THE COST? TO ORDER A KEY YOU NEED TO PROVIDE THE KEY NUMBER THAT IS PRINTED ON THE SMALL SILVER METALLIC TAG ON YOUR DISKLOK KEYRING. PLEASE NOTE THE DISKLOK ID NUMBER ON THE BACK OF THE DISKLOK IS NOT THE CORRECT NUMBER. IT IS IMPORTANT THAT UPON PURCHASING YOUR DISKLOK THAT YOU SEPERATE YOUR 3 KEYS. IF YOU DO NOT HAVE THE NUMBER FROM THE TAG YOU WILL NEED TO SEND AN ORIGINAL KEY TO US FOR COPIES TO BE CUT FROM. THE KEY SHOULD BE SENT BY RECORDED DELIVERY TO OUR OFFICE ADDRESS. THE COST OF A REPLACEMENT KEY IS £ 12 AND ANY ADDITIONAL KEYS ARE £ 6 EACH. THE COST INCLUDES P&P TO UK MAINLAND ADDRESSES. POSTAGE CHARGES TO ANY OTHER ADDRESS WILL BE AVAILABLE UPON REQUEST. KEY CUTTING IS NOT DONE ON SITE AND THE REPLACEMENT KEYS WILL NORMALLY BE POSTED BACK TO THE CUSTOMER WITHIN 7-10 WORKING DAYS. ORDERS CAN BE PLACED BY TELEPHONE OR BY POST. IF YOU ORDER BY POST, YOU MUST PROVIDE CARD PAYMENT DETAILS OR SEND A CHEQUE WITH YOUR ORDER. CHEQUES SHOULD BE MADE PAYABLE TO 'FESTIVE LIGHTS LTD'. 5. I AM HAVING A PROBLEM LOCKING / UNLOCKING MY DISKLOK, WHAT DO I DO?
RING THE DISKLOK HELPLINE FOR MORE DETAILED ASSISTANCE. IF THE CALL IS OUTSIDE OF NORMAL WEEKDAY WORKING HOURS, PLEASE LISTEN TO THE ANSWERPHONE MESSAGE AND A MOBILE NUMBER WILL BE PROVIDED AT THE END FOR YOU TO CALL. PLEASE NOTE IT IS NOT A 24 HOURS HELPLINE BUT WE WILL ENDEAVOUR TO HAVE SOMEONE AVAILABLE AS MUCH AS POSSIBLE. |
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