FAQS

1. WHY CHOOSE DISKLOK?
The Disklok provides a very high level of security for your vehicle and acts as the most visible deterrent on the market. The Disklok has been recognised as the leading car security steering wheel lock for over 20 years. It has won a host of key industry awards for its performance in car security tests and independent reviews. It is also highly recommended by many police forces in the UK.

2. HOW WILL I KNOW WHAT SIZE TO ORDER?
Please see the fitting guide on our website. The small Disklok is the most popular size and it will fit 95% of modern car steering wheels. Vehicle manufacturers so change the size of their steering wheels so we always advise to measure your wheel before ordering. If you are still unsure, please call our helpline on 01257 795100 for more assistance.

3. CAN I TRACK MY ORDER?
Yes, any order you make with Disklok can be tracked through our delivery service providers. Details will be provided to you by email throughout the order process. If you have not received your order within the estimated delivery time, please contact us via any method on our contact page

4. HOW DO I ORDER REPLACEMENT KEYS & WHAT IS THE COST?
All details are provided in the replacement key section.

5. I AM HAVING A PROBLEM LOCKING / UNLOCKING MY DISKLOK, WHAT DO I DO?
In the unlikely event that you experience any problems operating your Disklok please ensure the following first: Make sure you are using the correct key, particularly if you own or operate more than one Disklok.

The key will look like this: 

gallery-8 Make sure the key is fully inserted. The barrel lock is a high security anti-drill lock and is made up of 10 disks which can sometimes become out of alignment. If this happens, the key will not be able to travel into the barrel sufficiently and therefore will only turn 45 degrees. Look down into the barrel lock to verify if a disk is crossing the key way. To rectify, insert the key as far as it will go then whilst applying downward pressure, wiggle the key from left to right repeatedly feeling for the key dropping further into the lock. NEVER OIL THE LOCK OR FORCE THE KEY WHEN TRYING TO UNLOCK THE DISKLOK. If you are using the correct key and the disks are all in alignment then please contact us for further assistance, please note, this is not a 24 hour helpline.

6. THE DISKLOK LEAVES A MARK ON MY WHEEL
The Disklok does not attach to the steering wheel and therefore the entire weight of the product will rest on the top frontal side of your wheel. If you have a soft leather wheel, it is likely when the Disklok is removed to leave a lay mark or indent. The mark will return to normal over time, however we advise the customer to use a steering wheel cover in conjunction with the Disklok to avoid this.

7. I HAVE A LEFT HAND DRIVE VEHICLE
We offer a Left Hand Drive Disklok which is recommended for all Left Hand Drive vehicles makes/models. They are only available from our Distributor in Holland or one of their stockists. You can contact them directly using their details in the contact us page.