If you have lost, damaged or require extra keys, then you can do so with us. Due to the high security level of the Disklok and the nature of what it is protecting, replacement keys can only be ordered through us.
Important information: We can only supply a replacement key if you have the key code number supplied on a metallic tag with the keys from purchase or from copying an original key. If you do not have an original key or the associated key code then we can offer to re-lock your Disklok – see below for further details. Disklok do not manufacture new keys on site for security reasons and there is only one location in the UK authorised to do so.
Costs: A replacement key is £14.00 and £7.00 each for any additional keys. This includes return postage by Royal Mail recorded delivery to a UK mainland address. If you are unsure please contact us for a quote.
Submitting a key code: You can place an order by post or telephone by quoting your original key code number. NOTE: the Disklok ID number on the inside of the disk is for manufacturing reference and is not related to the key number. Your order will be processed and delivered to you between 7-10 working days from receipt of your payment.
Submitting an original key: You can submit and original key to us by post for copying. Please send your key by recorded delivery along with your contact details and return address. Please enclose a cheque for the correct value to Festive Lights Ltd or call us with your card details. Please wrap your key to stop it puncturing through the envelope or use a padded version (a padded envelope is recommended). It is the customers responsibility to ensure the key arrives back to us safely. Your order will be processed and delivered back to you between 7-10 working days from receipt of your key. If you have paid by cheque, the key(s) will be posted back to you once payment has cleared. The address to send the key back to is:
Charnock Enterprises T/A Disklok
Re-locking: If you are unfortunate enough to have mis-placed the original key code number and lost all of your keys, we can change the lock for a brand new one giving you 3 new keys with key code number. This service is performed in house only and will cost £35.00 including return courier postage.
NOTE: we can only perform a re-lock if the lock is open, i.e. the chrome part of the lock is not depressed into the handle. Please send your Disklok along with all your remaining keys if applicable by recorded delivery along with your contact details and return address. Your Disklok will be shipped back to you by courier therefore please make sure there is someone available to sign for the parcel between 9-5 at the return address you supply. Enclose a cheque for the correct value to Festive Lights Ltd or call us with your card details. Please package your Disklok suitably to avoid damage in the post. Your Disklok with be serviced and delivered back to you between 3-5 working days from receipt. If you have paid by cheque, the re-locked Disklok will be posted back to you once payment has cleared.
To return for re-locking please send to:
Unit 2 Hillridge Road
WN5 0LS (UK)